Cloud Networks Support Centre

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Printer is missing from Cloud Desk


Missing printers in Cloud Desk? Here's some quick steps you can check and try out before contacting Support.

  1. Go to local computer via the Home button in Citrix toolbar dropdown (On top of screen):mceclip0.pngmceclip2.png
  2. From Start Menu > Search "Printers".
  3. Choose and open "Printers & Scanners" (Windows 10) or "Devices and Printers" (Windows 7).
  4. In my case I will open up "Printers & Scanners" Window.
  5. Make sure the printer you want to use is online on your local computer (South in my case):mceclip4.png
  6. Go back to the Cloud Desk by Clicking the Citrix icon on taskbar:mceclip5.png
  7. Repeat Step 2 to 4 to view available printers on the Cloud Desk, if you cannot see the printer you want here, a complete log-off & logon should reinstate the printer to your Cloud Desk:

    How to log off on Windows 10 Cloud Desktop 
  8. Logon to Cloud again and you should see the printers coming up! If you hit any hurdles or the printers still missing, feel free to reach out via or call us on 1300 208 155. 
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