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How to enroll in 2 Factor Authentication

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This article will walk you through what 2 Factor Authentication (2FA) is and how to enable it for the Cloud Networks Portal. Check out the video below which details the steps further. For a written guide on how to enroll see below the video.

Please ensure that you enroll a mobile device that you carry with you daily as you will require it to generate the unique 1 time, 6 digit code.

If you have enrolled in 2FA but don't have your phone with you to get this 6 digit code, please call 1300 208 155 and one of the techs will help you out.

 

The Video Guide

 Feel free to use the links below to jump to specific parts of the above video in a new window. 

 

 

The Written Guide

Please follow the iPhone steps below or the Android ones, it all depends on your type of phone. 

 

How to enroll in 2 Factor Authentication: iPhone Users

  1. Visit the App Store and search for "Google Authenticator" or click on the image below from your iPhone
    mceclip0.png

  2. Once installed, launch the App
  3. Now on your computer visit www.cloudnetworks.com.au and click the Login at the top right.
  4. Now enter in your Cloud username and Password but leave the third field blank and click Login
  5. Once logged in you will see a message stating that 2 Factor Authentication hasn't been enabled for your account
  6. Click on the link in this message
  7. From the settings area tick the box at the bottom of the page to enable 2 Factor Authentication. 
  8. Once ticked, click on Save
  9. You will be taken to a screen where a QR code will be shown
  10. Back on your iPhone with the Google Authenticator App open click on Begin Setup 
  11. Then click on Scan Barcode
  12. Point the camera at the QR code and BAM! The enrollment is complete!
  13. Now to login to the Cloud Networks Portal you will need to enter in your password along with the 1 time unique 6 digit Google Authenticator code.

 

 

 

How to enroll in 2 Factor Authentication: Android Users

  1. Visit the Play Store and search for "Google Authenticator" or click on the image below from your Android phone
    mceclip1.png

  2. Once installed, launch the App
  3. Now on your computer visit www.cloudnetworks.com.au and click the Login at the top right.
  4. Now enter in your Cloud username and Password but leave the third field blank and click Login
  5. Once logged in you will see a message stating that 2 Factor Authentication hasn't been enabled for your account
  6. Click on the link in this message
  7. From the settings area tick the box at the bottom of the page to enable 2 Factor Authentication. 
  8. Once ticked, click on Save
  9. You will be taken to a screen where a QR code will be shown
  10. Back on your Android Phone with the Google Authenticator App open click on Begin Setup 
  11. Then click on Scan Barcode
  12. Point the camera at the QR code and BAM! The enrollment is complete!
  13. Now to login to the Cloud Networks Portal you will need to enter in your password along with the 1 time unique 6 digit Google Authenticator code.
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