Cloud Networks Support Centre

This article will walk you through how to enable 2 Factor Authentication (2FA) for the Cloud Networks Portal. 

Please ensure that you enroll a mobile device that you carry with you daily as you will require it to generate the unique 1 time, 6 digit code.

The Written Guide

Please follow the iPhone steps below or the Android ones, it all depends on your type of phone. 

How to enroll in 2 Factor Authentication: iPhone Users

1. Visit the App Store and search for "Google Authenticator" or click on the image below from your iPhone
   
   
   
2. Once installed, launch the App
3. Now on your computer visit www.cloudnetworks.com.au and click the Login at the top right.
4. Choose Login with just username and password:
   
5. Now enter in your Cloud username and Password.
6. Once logged in click on the Apps button at the top of the screen
   
7. Then click on 2FA Enrollment from the list of Apps
   
8. Please login to the page presented
   
9. Click Add Device
   
10. Enter a name for your device (My Phone) and click Go
    
11. When prompted with the following screen, please open the Google Authenticator (that you downloaded previously in step 1) app on your phone and Scan the QR code on your screen
    
12. Once scanned successfully click Done and you should see the following screen confirming you have setup successfully
    
13. To test all is working, simply press Test and enter the One Time Passcode (OTP) shown on your phone
    
14. Close all browser windows.
15. Browse to www.cloudnetworks.com.au and choose Log in with Two factor authentication (2FA) :
    
16. Enter your username and password and your 2FA code.
17. NOTE: You can now no longer login to https://apps.cloudnetworks.com.au, you will need to login via https://go.cloudnetworks.com.au from now on.

How to enroll in 2 Factor Authentication: Android Users

1. Visit the Play Store and search for "Google Authenticator" or click on the image below from your Android phone
   
   
   
2. Once installed, launch the App
3. Now on your computer visit www.cloudnetworks.com.au and click the Login at the top right.
4. Now enter in your Cloud username and Password.
5. Once logged in click on the Apps button at the top of the screen
   
6. Then click on 2FA Enrollment from the list of Apps
   
7. Please login to the page presented
   
8. Click Add Device
   
9. Enter a name for your device (My Phone) and click Go
   
10. When prompted with the following screen, please open the Google Authenticator (that you downloaded previously in step 1) app on your phone and Scan the QR code on your screen
    
11. Once scanned successfully click Done and you should see the following screen confirming you have setup successfully
    
12. To test all is working, simply press Test and enter the One Time Passcode (OTP) shown on your phone
    
13. Close all browser windows.
14. Browse to www.cloudnetworks.com.au and choose Log in with Two factor authentication (2FA) :
    
15. Enter your username and password and your 2FA code.
16. NOTE: You can now no longer login to https://apps.cloudnetworks.com.au, you will need to login via https://go.cloudnetworks.com.au from now on.