Cloud Networks Support Centre

Do you have an additional mailbox hosted by Cloud Networks that you would like to add to your Existing Outlook setup so that you can see it alongside your other mailbox/s. If that sounds like what you are after then check out this video and written guide below. 

The Steps

1. Open Outlook 
2. Click File > Add Account
   
   
3. From the Auto Account Setup window fill in ALL details and click “Next”.
   
   • Your name: <type your name here or the accounts name i.e. Payroll or Admin>
   • E-mail Address: <The email address provided to you by Cloud Networks>
   • Password: <The email address password provided to you by Cloud Networks>
4. Once you press next give it up to 5-10min for your settings to be detected
5. You may see a Windows Security Prompt like the one below
   
6. When prompted for your credentials click More choices
   
   
7. Click Use a different account
   
   
8. You can now Enter the correct Username - i.e. hotsite\<username>
   
   
9. As per the above picture you must include "hotsite\" in the Username field
10. Tick Remember my credentials
11. Click OK
    • If all is correct you won't be prompted again for any password, if you continue to receive security prompts, check over the above steps and if still issues contact support@cloudnetworks.com.au 
12. This is what you should see if everything goes through correctly. Three Green Ticks
    
    
13. There is an option Change account settings > Tick this
    
14. Click Next
15. We now get the ability to configure how much of the mailbox is downloaded for offline use.
16. I usually set 3 - 6 months depending on my needs. 
    
17. Once happy click Finish
18. You will get prompted to restart Outlook so Restart Outlook
19. Reopen Outlook 
20. You may be prompted for the Mailboxes logins, be sure to read the screen and provide the logins as per the same as step 9
21. Once done, Outlook will Open and the additional mailbox will be on the left side
22. Good Work!